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Contact Us ​

Whether you need technical support, business inquiries, or want to share feedback and suggestions, the ZenMux team welcomes you to reach out.

💡 Get the Latest Contact Information

Visit our official support page for team contact details and all social media accounts:

🔗 https://zenmux.ai/supports

There you can find:

  • Core team members: Contact the founding team directly
  • Social media accounts: Follow us on X (Twitter), Discord, YouTube, WeChat, Xiaohongshu, and more
  • Latest updates: Get product updates, technical news, and community event information

Quick Contact Options ​

Technical Support ​

Running into technical issues or need help? Contact us via:

📧 Technical support email: [email protected]

We typically respond within 24 hours.

Faster Response

Before contacting technical support, we recommend checking our Frequently Asked Questions (FAQ), where many common questions have instant answers.

When emailing us, please provide as much of the following information as possible so we can identify and resolve the issue faster:

  • Account email: The email address you used to register for ZenMux
  • Issue description: A detailed description of the problem and the expected behavior
  • Error details: Relevant error codes, logs, or screenshots
  • Time of occurrence: When the issue first appeared
  • Technical environment: Programming language, SDK version, operating system, etc.

Business Partnerships ​

If you represent an enterprise customer or would like to learn about customized enterprise solutions:

💼 Business partnership email: [email protected]

We provide enterprise customers with:

  • Dedicated technical support and service guarantees
  • Flexible pricing plans and volume discounts
  • Customized API integration solutions
  • Professional technical consulting services

Join the Community ​

We’ve built an active developer community—join us to connect and share:

Global Community ​

  • 🐦 X (Twitter): @ZenMuxAI Get product updates, technical news, and industry insights

  • 💬 Discord: discord.gg/vHZZzj84Bm Connect with other developers, get technical help, and stay up to date with the latest features

  • 📺 YouTube: @ZenMuxAI Watch product demos, tutorials, and technical talks

Chinese Community ​

  • 💚 WeChat group: Add us on WeChat to join the developer group Visit the support page to scan the QR code and join

  • 📕 Xiaohongshu: @ZenMuxAI Visit the support page to scan the QR code and follow

💡 Community First

For general technical discussions and experience sharing, we recommend joining Discord or the WeChat community first. There, you can get help from team members and benefit from other developers’ experiences.

Product Feedback ​

Your feedback is a key driver of our continuous improvement. Whether it’s feature requests, UX improvements, or documentation enhancements, we’d love to hear from you.

📮 Feedback email: [email protected]

We welcome feedback on:

  • Feature requests: New features you’d like to see or improvements to existing ones
  • User experience: Issues and optimization suggestions from your usage experience
  • API: Suggestions on API design, performance, or compatibility
  • Documentation: Improvements to documentation accuracy, completeness, and readability

Other Resources ​

Thank you for choosing ZenMux. We’re committed to delivering a high-quality service experience and look forward to building a long-term partnership with you.